We became aware on Friday that some CONvergence 2016 members who were assigned a room in the DoubleTree by Hilton through the CONvergence hotel lottery have receivied some mixed information regarding their reservations. This is stemming from issues with the DoubleTree by Hilton’s reservation system. Please rest assured that if you have already been told you have a room reservation in the hotel, that reservation has not been cancelled due to inaction!
The Issues
- The DoubleTree by Hilton sent out emails stating there was no credit card on file guaranteeing reservations, and that credit card guarantees were needed by Sunday, June 26th 2016 or the reservations would be canceled. Some of these emails were even sent to people who had, in fact, already guaranteed their rooms with a credit card. All of these emails were sent in error.
- A number of reservation confirmation emails have not gone out. We do not know what has caused this to happen; we’ve been told that there was a glitch in the DoubleTree reservation system.
No Reservations Will be Cancelled
Don’t panic!
If you still have not received your reservation confirmation email from the DoubleTree, we have been told all reservations without a credit card guarantee will be held until 6:00pm of the expected day of check-in.
If you require a check-in time later than 6:00pm on the day of your arrival, the person whose name is on the reservation will need to guarantee your room with a credit card to ensure you the later time. Guaranteeing your room with your credit will secure your reservation until 11:59 p.m. on the day of your arrival.
We have been told the DoubleTree by Hilton will not be canceling any reservations before 6:00pm on the expected day of check-in. Those who have not as yet received a confirmation should yet receive one. The CONvergence Allocations team is presently verifying the DoubleTree’s list of rooms against our records. We ask for your patience and hope to be done by the end of the weekend!
Not Using Your DoubleTree Reservation?
If you need to cancel your CONvergence 2016 reservation at the DoubleTree by Hilton, please do NOT contact the DoubleTree either by phone or by using their web link. Instead, contact CONvergence Hotel Allocations.
Questions And Concerns
If you have any questions about this process, or about your DoubleTree by Hilton reservation for CONvergence 2016, please contact CONvergence Hotel Allocations. Unsurprisingly, we are receiving a large volume of emails right now. We will respond as soon as we can and sincerely thank you for your patience.
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