We have experienced a number of unfortunate delays in processing room requests with the Double Tree, so nothing has gone out as yet to anyone. The major delay has been in the hotel needing to place a new reservationist. They now have one and so we should be able to start processing requests within the next week and hopefully be finished by the end of April. We are glad the delay is finally over!
In the next few weeks, those with Double Tree requests will receive a confirmation email from the Double Tree for your actual room reservation. Once you receive that confirmation, please be sure to contact the Double Tree and guarantee your room. You can do so via credit card and nothing will be charged to your credit card until you check out. NOTE: If you do not guarantee your room, your reservation may be cancelled without notice.
If you use a debit card, the hotel will pre-authorize the amount of your stay when you check in, and those funds will not be available to you. This is standard hotel procedure. Also note that if you guarantee the room via credit or debit card, and abandon your reservation without calling to cancel, the hotel will charge the first night’s stay. This too is standard hotel procedure.
If you have not heard from the Double Tree by May 5, 2013 contact us and we will investigate for you.
For any questions regarding your reservation, or if you need to cancel or make changes, please feel free to contact the CONvergence Hotel Team between now and 11:59 p.m. June 28, 2013. You can reach us at hotel@convergence-con.org.
Thanks again, and we look forward to seeing you this summer!